REFUND POLICY
Thank you for choosing crownlanegoods.com. To protect your shopping rights, we offer a comprehensive return and refund service.
If you are not satisfied with the product you received, you can apply for a return within 30 days of receiving it.
We accept the following return situations: Product has quality issues; Incorrect product received; Product damaged during transportation; Product does not match the description; Change of purchase intention; Size or style does not meet expectations.
Opened products can also be returned.
We understand that customers need to see or try on products, therefore, products that have been opened, inspected, or reasonably tried can still be returned within the return period.
Return Application Process: Contact customer service to submit a return application; Provide order number and reason for return; Customer service reviews and provides return instructions; Warehouse receives and inspects the returned product; Refund will be arranged if the conditions are met.
Refund Processing Time: Bank arrival time: Approximately 3-5 business days
Actual arrival time may vary depending on the processing speed of the bank or payment institution.
Refund Methods
All refunds will be processed using the original payment method:
Credit card payments will be refunded to the original credit card account
Other payment methods will be refunded to the original payment account
Non-Returnable Items
Returns may not be possible in the following situations:
Exceeding the 30-day return period;
Intentional damage to the product;
Severely affecting resale and not due to reasonable use;
Missing necessary order information preventing verification of the purchase record.
Return Address
2617 Oregon Ave North, Charleston, SC, 29405
Contact Us
For returns, refunds, or after-sales inquiries, please contact:
Phone: +1 (839) 390-9135
Email: chaseity@crownlanegoods.com
We are committed to providing our customers with a safe and convenient shopping experience. Thank you for your support and trust in crownlanegoods.com.
